Customer Service Representative Oncall

DEPARTMENT:

VOP Manager

 

POSITION SUMMARY: Serves as a Customer Service Representative in behalf of the VOP Ministry. Answers telephones, processes orders, and interacts with church members and church leadership. Provides general support and assist churches during evangelism events.

 

AUTHORITY & ACCOUNTABILITY: Accountable to VOP Manager, the Bible School Director, and Associate Director.

 

ESSENTIAL POSITION FUNCTIONS:

Essential Position Functions:

Good customer care skills and multi-tasking are required.

1. Handling telephone calls— assisting callers, routing calls as needed, etc.
2. Processing VOP Ministry orders and invoices.
3. Assisting with the Discovery Centers website.
4. Be knowledgeable about the Discover Bible School and Discovery Mountain systems, products, and websites.
5. Must be patient and understanding when dealing with the general public, church members, pastors, and other church leaders.
6. Other assigned duties as needed.

Specific Position Functions:

Normal customer service functions such as:

1. 1. processing orders,
   2. invoicing,
   3. phone calls,
   4. and other related functions.

• Assist in entering updates and content to the Discovery Centers website.
• Provide general support and assist churches with registration and orders during evangelism events.
• Other duties as assigned.

 

POSITION SPECIFICATIONS:

 

1. QUALIFICATIONS, SCOPE, & COMPLEXITY OF DUTIES:

Education: Minimum two-year college or equivalent.

Experience: Minimum two years of general office experience.

Membership: Member in good standing of the Seventh-day Adventist Church.

• Skills, scope, and complexity of duties:
  • General computer knowledge, typing (40 wpm), use Microsoft Word, good comprehension and organizational skills, and very good interaction skills with people.
  • Flexibility to adapt to urgent projects or unusual situations.

 

2. INTERPERSONAL RELATIONSHIPS:

• In Media Center: Human Resource Department and others as needed.
• Outside of Media Center: Students, pastors, churches, Bible schools.
• Principal Contact: VOP Manager, Bible School Associate Director.
• Secondary Contact: Bible School Director and Assistant Director.

 

3. WORKING CONDITIONS:

Normal office conditions, no physical hazards.

• 19 hours per week on average.
• No special clothing or safety gear is required.

 

 

 

AUTHORITY & ADDITIONAL INFORMATION: In an effort to encourage an equitable work environment, it is the general policy of the Voice of Prophecy to not consider job applications from immediate family members of employees for full-time positions. Should you have questions, before applying, please check with the Adventist Media Ministries Human Resources Department.

Wages range from $16.14- $22.60