Evangelism Customer Service Representative

DEPARTMENT:

Evangelism

 

POSITION SUMMARY: Deliver the best customer service possible. Interacts directly with churches to assist them with technical issues related to Outreach focused apps and other Evangelism initiatives.

 

AUTHORITY & ACCOUNTABILITY: Authority is delegated by Evangelism Department Assistant. Assisted by the IT team for solutions and needed corrections.

 

ESSENTIAL POSITION FUNCTIONS:

Daily

  • Check emails and respond to them by email or phone.
  • Help churches resolve issues related to Outreach or the Online Bible School
  • Other duties as assigned by the Evangelism department assistant.

 

POSITION SPECIFICATIONS:

 

1. QUALIFICATIONS, SCOPE, & COMPLEXITY OF DUTIES:

  • Education
    • High school diploma required, some college education preferred.
  • Skills
    • Basic computer knowledge.
    • Enjoy and be adept at serving customers by phone or on phone.
    • Ability to type.
    • Must possess good customer service qualities.
  • Member of Seventh Day Adventist Church
  • Level of Authority and Responsibility
    • Responsible for the Evangelism department assistant.
    • Responsible to the IT department for corrections and updates
    • Responsible to Customer Service for clarification and processes.
  • Scope and Complexity of Job Duties
    • The use of the following machines is required each day: laptop (provided by It Is Written) and phone.
    • Needs to possess accuracy, flexibility, good judgment, and patience.
    • Needs to be a self-starter, empathetic toward customers, a team player, and honest.
    • Needs to be teachable.

 

2. INTERPERSONAL RELATIONSHIPS:

At IIW:

  • Evangelism Department Assistant
  • Department Directors and Associates
  • Office staff

Outside IIW:

  • IIW guests and volunteers

 

3. WORKING CONDITIONS:

  • General working conditions of an office
  • Physical requirements: requires some standing, time at a desk, reaching, typing, and possible lifting (maximum of 50 lbs.)
  • No special clothing or safety gear required
  • Statistics:
    • Part-time 19 hours per week.